Privacy & data processing

TEMPLATE — this page must be reviewed and completed by qualified legal counsel (KVKK / GDPR) before launch.

Jemzo AI processes messages sent to your WhatsApp Business number in order to generate replies with an AI assistant. Jemzo AI acts as a data processor on behalf of your business (the data controller) for your customers' messages.

To deliver the service we use the following sub-processors: Meta Platforms (WhatsApp Business Platform) for message transport, and ElevenLabs for generating AI replies and, if enabled, transcribing voice notes. Hosting and database providers are listed in our data-processing agreement.

You choose how long messages are retained (Settings → Data retention). You can disconnect WhatsApp at any time and request deletion of all account data from Settings.

Connecting WhatsApp uses Meta's official authorization screens; Jemzo AI never sees or stores your Meta password.